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Refund & Cancellations

Cancellation Policy :-
  • Cancellation 60 days prior to departure/ travel date will attract 25% of total cost as cancellation charges or the initial advance amount shall be forfeited whichever is higher or in certain special cases as per the policies of service providers as some hotels have No refund for any cancellations/amendments.
  • Cancellation within 31 to 45 days prior to departure/ travel date will attract 50% of total cost as cancellation charges.
  • Cancellation within 30 to 16 days prior to departure/ travel date will attract 75% of total cost as cancellation charges.
  • Cancellation within 15 days prior to departure/ travel date will attract 100% of total cost as cancellation charges.
  • In case of cancellation on any grounds or what so ever is the reason or due to natural calamities or political strikes or medical/ health reasons etc, the first advance - deposit amount shall be forfeited/ shall not be refunded.
  • **The cancellation charges are based on the above mentioned grid or the deposit amount whichever is higher**
  • Any amendments/ postpone of dates shall be treated as Cancellation.
  • In case of cancellation/postponed or No show the guest will be liable to pay the full amount as per our booking plan.
  • Accommodation shall be provided only for dates confirmed. No refunds for unused nights. POSTPONMENT AMOUNTS TO CANCELLTION.
  • No refunds in full or part for any service provided due to technical or other reasons beyond our control.
  • NON REFUNDABLE / NON TRANSFERABLE. All Disputes are subject to Dharamshala Court Jurisdiction Only.

Refund Policy :-
The refund accruing to the Pretty Planet Travels Customer shall be processed within 20-40 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider or Airline. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 40 days from date of cancellation of ticket/ tour package/ hotel/ car rentals. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
  • Pretty Planet Travels acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers.
  • Please note convenience fee charged at the time of booking will not be refundable.
  • In case of cancellation on any grounds or what so ever is the reason or due to natural calamities or political strikes or medical / health reasons etc, the first deposit amount as advance or the 25% of total tour cost shall be forfeited/ shall not be refunded. **The cancellation charges are based on the above mentioned grid or the deposit amount whichever is higher**
  • All disputes are subject to Dharamshala Jurisdiction court only.
  • No refunds after issuing of this confirmation.
  • In case of cancellation/postponed or No show the guest will be liable to pay the full amount as per our booking plan.
  • Accommodation shall be provided only for dates confirmed. No refunds for unused nights. POSTPONMENT AMOUNTS TO CANCELLTION.
  • No refunds in full or part for any service provided due to technical or other reasons beyond our control
  • NON REFUNDABLE / NON TRANSFERABLE. All Disputes are subject to Dharamshala Court Jurisdiction Only.